Basic Information
Services Are a Large and Important Part of The World Economy. Worldwide, Services Account For 65 of Gdp and 49 of Employment, In The United States The Numbers Are 77 and 79 , Respectively (world Bank 2019). It Is Therefore Imperative to Develop Efficient And Effective Operations of Services. The Management of Service Operations Faces Quite Different Constraints, and Targets Different Objectives, Than Manufacturing Operations. The Course Examines Both Traditional and New Approaches For Achieving Operational Competitiveness in Service Businesses. It Covers Service Processes At Both The Strategic and Operational Decision-making Levels, With An Emphasis On The Latter. Learning Outcomes# at The End of The Course The Students Will Achieve The Following Goals# 1. Develop an Understanding of a Range of Problems Faced in Service Operations Management. 2. Learn Conceptual and Analytical Frameworks. 3. Develop An Understanding of Strategic and Operational Levels of Some Decisions, and Appropriate Solution Methodology to Support Each Type Of Decision. 4. Apply Modeling and Data-scientific Tools to Solve Problems In Serivce Operations.
Faculty: Data and Decision Sciences
|Graduate Studies
Pre-required courses
98740 - Statistics For Managers